Refund policy

Last updated: 15/06/2023

Thank you for shopping with ViraCare. We want you to be completely happy with your purchase. If you’re not satisfied, we offer easy and free returns, subject to the conditions below.

Eligibility for Returns and Refunds

We gladly offer free returns as long as:

• The item is unopened,
• In new condition, and
• Returned within 28 days of purchase.

Items that have been opened, used, or damaged after delivery are not eligible for a return or refund.

Return Window

You have 28 days from the date of purchase to request a refund. Requests made after 28 days cannot be processed.

Refund Process

1. Free return label: To initiate a return and access a free return label, please visit our dedicated returns portal at https://www.orderdispatch.co.uk/returns/viracare. Once on the website, you can follow the simple steps provided to generate your return label, ensuring a hassle-free return process
2. Contact us: Email info@vira-care.co.uk with your order number and reason for return.
3. Inspection and approval: Once we receive your returned item, we will inspect it. If approved, your refund will be processed within 5-10 working days and applied to your original payment method.

Non‑Refundable Items

The following items are not eligible for refunds:

• Items not in their original, unopened packaging,
• Items not in new condition,
• Gift cards,
• Digital or downloadable products.

Free Returns Shipping

We cover all return shipping costs for eligible items. Simply use the prepaid return label we provide after you contact us.

Questions

If you have any questions about our refund policy, please contact us at info@vira-care.co.uk